ONGOING SUPPORT
Stability, Performance & Embedded Success
Going live is just the beginning. Ongoing Support ensures your SAP SuccessFactors system remains stable, functional, and on top of the latest features through continuous support. Our dedicated team is here to resolve issues, manage system updates, and provide expert assistance whenever you need it.
WHAT WE OFFER
Tailored Support Package
Scale our support based on your needs with a number of hours to draw down on throughout the year.
Ongoing Ticket Support
A structured ticket management system that ensures efficient handling of technical queries, system adjustments, and issue resolution. Full access to our knowledge base portal for self-service troubleshooting.
Data Change Management
Support for organisational changes, role updates, permissions, and compliance-driven modifications, ensuring your system remains accurate and up to date.
System Monitoring & Troubleshooting
Proactive issue identification and resolution, preventing disruptions before they impact HR operations.
Technical Queries & Enhancements
Expert guidance for configuring new features, troubleshooting complex system behaviour, and ensuring smooth integrations.
Why it matters
1. Continuous System Stability
Minimises disruption with a structured, responsive support system to keep your HR processes running smoothly.
2. Adaptability to Organisational Change
Ensures your HR system stays aligned with organisational changes - without interrupting day-to-day operations.
3. On-Demand Expert Support
Provides instant access to expert assistance for troubleshooting, updates, and minor system adjustments when you need it most.
4. Proactive Maintenance & Risk Reduction
Identifies and addresses potential issues early, reducing the risk of larger problems and costly downtime.
5. Confidence for HR Teams
Empowers your HR and IT teams to focus on strategic work, knowing help is always available for any technical or functional challenges.
“It was exceptionally collaborative. At no point did we feel we couldn’t pick up the phone or open ourselves up to challenge - and challenge back - as we went through the project. I really appreciate the education and support that came with it, and we’re still building on those practices today.”

- Jonathan Meek, People Director at Cleanova
READY TO UNLOCK YOUR SYSTEM'S POTENTIAL?

Ensure your SAP SuccessFactors solution is operating at peak efficiency. Contact us today to discover how Jigsaw Cloud's Support Services can transform your HR processes.

Find Out How we Do It
LET'S TALK
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