SAP SuccessFactors Optimisation

Improving adoption, processes and the value you get from SAP SuccessFactors over time.

diverse group of creative colleagues discussing

Most organisations have more value in SAP SuccessFactors than they are using. Optimisation is the deeper, planned work of improving adoption, refining HR processes and making better use of the functionality you already have, so the platform keeps pace with the business. It’s delivered by the same team that supports you day to day in Ongoing Support — the people who already know your system. The question isn’t simply ‘What’s new in SuccessFactors?’, it’s ‘What’s changed for you – and what could now make a difference?’

How we help you get more from SuccessFactors

We help you review how SAP SuccessFactors is being used, identify where processes or configuration are holding you back, and plan practical improvements — including which release features are worth adopting. We look not only at configuration, but at what has changed in the business, the market and the wider HR technology landscape.

Paul Rae explains how we approach continuous optimisation with our customers.

Lifecycle management

A structured view of how your SAP SuccessFactors environment should evolve as the organisation changes — so improvements are planned and prioritised, rather than made only when a problem appears.

Release reviews & adoption

For each twice-yearly SAP SuccessFactors release, we review new and changed functionality — including what will change automatically and what is opt-in or opt-out — assess what is relevant to your HR processes, and advise on testing and adoption. The aim is not simply to stay current, but to adopt the changes that will improve how people use the system. The same team also helps with day-to-day release preparation, guidance and walkthroughs, as part of Ongoing Support.

Health checks & system optimisation

Focused, structured reviews of configuration, process alignment, reporting, permissions and platform performance. We look at what you already use, what is still done manually, and what is missing, then provide a report and a practical action plan.

Business reviews & roadmap planning

Regular configuration and business reviews are available as part of your support arrangement. They help you decide what should improve next, and where the HR roadmap should go, in an order that reflects your priorities and the current state of your system. Optimisation is the first step, and it helps show where additional modules, functionality or support would add value.

Process improvement & enhancement support

Help refining workflows, automation, reporting, permissions and user experience, so HR processes run more cleanly and the system is easier for people to use.

Why it matters

HR processes and organisational needs change. If the system is not reviewed, it can become harder to use, underused, or out of step with how the business now works. Optimisation is how the same team helps you keep SAP SuccessFactors useful and aligned, long after implementation — so support does more than keep the system running.

Getting more from the investment you have already made

Helps you make fuller use of the SAP SuccessFactors functionality and processes you already have, and to adopt new capabilities only where they will help.

Keeping pace with change

Helps your SuccessFactors environment stay aligned as the organisation grows and processes change, including updates that come through SAP’s release cycle.

Improving adoption & usability

Makes the system easier for HR teams, managers and employees to use, by refining processes and simplifying workflows.

Reducing operational inefficiencies

Identifies process gaps, duplicated effort and configuration issues that slow reporting, adoption or day-to-day HR work, including unnecessary manual steps.

Keeping the platform useful as you change

Helps SuccessFactors continue to support the organisation as it changes, rather than remaining set up only for how the business used to work.

Testimonials

What our clients think.

4.8 / 5 stars on

Raven is an independent 3rd party providing candid project reviews.

“We got a tier 1 solution at a tier 2 cost”

I expected we might be looking at a tier 2 or tier 3 HR solution. What we got is a tier 1 solution at a tier 2 cost. That’s outstanding, and the value we get from working with Jigsaw Cloud has been well worth it.

Jonathan Meek - People Director

Cleanova – Petrochemical manufacturer

“Helping us optimise”

Not just stabilising the system, but helping us optimise it for how we work.

Zoë Knight – Head of HR
‍‍Tata Motors Design Tech Centre

“Progress”

We really appreciate all your help to get us to our current state — we are miles ahead of where we were last year.

Cindy McCarty – HR Director, International Federation
‍
World Rugby

FAQs

Frequently Asked Questions

What is SAP SuccessFactors optimisation, and how is it different from ongoing support?

Optimisation is the deeper, planned work of improving adoption, refining HR processes and making better use of the functionality you already have. It is delivered by the same team that supports you day to day. Ongoing Support is the day-to-day help that keeps the system stable; Optimisation is where that team takes planned improvement further. A review of licence usage ahead of renewal is covered in Ongoing Support.

When is the right time for optimisation?

There is no single moment, but it is often useful after go-live, when adoption is lower than you expected, when teams have built workarounds, after a SuccessFactors release, or when the organisation has grown or changed how it works. If the system is underused, or still set up only for how the business used to work, a planned review can help you decide what should improve next.

What does a Health Check involve?

A Health Check is a focused, structured review of configuration, process alignment, reporting, permissions and platform performance. We look at what you already use, what is still done manually, and what is missing, then provide a report and a practical action plan. Your support team may suggest one when they see an opportunity to improve.

Do we need to add new modules to get more from SuccessFactors?

Optimisation is the first step. It helps you make better use of the functionality you already have, and shows where additional modules, functionality or support would add value. Roadmap discussions are practical guidance to help you decide what should come next.

How do you help with releases and new functionality?

For each twice-yearly SAP SuccessFactors release, we review new and changed functionality — including what will change automatically and what is opt-in or opt-out — assess what is relevant to your HR processes, and advise on testing and adoption. The aim is to adopt the changes that will improve how people use the system. The same team also helps with day-to-day release preparation as part of Ongoing Support.

How do we get started with optimisation?

If you already work with Jigsaw, speak to the team that supports you day to day — they already know your system and can help you plan what should improve next. If you are not a current customer, get in touch and we can talk through what you want to improve.

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