What is SuccessFactors
SAP SuccessFactors offers a comprehensive suite of cloud-based HR solutions designed to provide an end-to-end framework for addressing every aspect of the employee lifecycle.
What does SuccessFactors do for you
SuccessFactors delivers value across the organisation, transforming how people work, learn, and grow. Explore how SuccessFactors supports each role across your organisation.
Strategic Workforce Insights
Focused on strategic business outcomes, workforce planning, and data-driven decision making.
Data-Driven Strategic Decisions: Real-time dashboards and analytics provide insights into headcount, skills, attrition, and workforce costs, enabling informed business decisions.
Operational Efficiency: Centralised HR systems streamline processes across functions and geographies, reducing errors and freeing time for strategic initiatives.
Compliance & Risk Management: Monitoring and reporting features help ensure adherence to labor laws, regulations, and internal policies.
A holistic view of employee data, including skills, performance, engagement, and demographics.
HR strategies and initiatives should link directly to organisational objectives and KPIs.
Insights that support headcount planning, succession planning, and talent forecasting.
Information scattered across systems can make it hard to get a single source of truth.
Moving from data and analytics to practical strategies that influence business outcomes.
Staying compliant across multiple regions and labour laws.
Empowering Talent Decisions
HR Business Partners focus on aligning workforce strategies to business goals, guiding managers, and using talent insights to improve organisational performance.
Data-Driven Decision Support: Consolidated workforce data and analytics enable more informed recommendations to leaders and managers.
Enhanced Talent and Engagement Outcomes: Tools for performance, development, and succession planning strengthen engagement and retention.
Efficiency and Strategic Impact: Streamlined processes and fewer manual interventions free up time for HRBPs to focus on strategic partnership rather than administration
Flexibility to adapt workforce and talent strategies to changing market conditions, organisational priorities, and global workforce models.
Access to unified and secure workforce data to support effective talent and organisational decisions.
Strategic alignment tools that connect HR initiatives with broader business objectives and measurable outcomes.
Navigating interpersonal and organisational dynamics to resolve conflict, support managers, and sustain a healthy workplace culture.
Translating workforce analytics into actionable strategies for talent mobility, leadership development, and succession planning.
Managing and harmonising workforce data, policies, and processes across multiple geographies, business units, or regulatory environments.
Streamlining HR Operations
HR Core Administrators focus on maintaining accurate employee data, managing HR transactions, and supporting compliance across the employee lifecycle.
Improved Data Accuracy & Quality: Unified HR master data with validation rules and workflows reduces errors and improves reporting fidelity.
Streamlined HR Transactions & Workflows: Automated approvals, notifications, and role-based access accelerate everyday HR processing.
Reduced Administrative Burden: Employee and manager self-service eliminates repetitive data entry and manual email chains.
Centralised and accurate employee master data to support transactional HR processes.
Standardised HR workflows and business rules to ensure consistency and compliance across regions and business units.
Secure access controls and audit trails to handle sensitive employee information responsibly.
Managing high transaction volumes (hires, transfers, updates, leaves) without delays or errors.
Handling compliance and audit requirements tied to labour laws, regulations, and data privacy (e.g., GDPR).
Reducing manual, email-based processes that lead to errors and slowdowns.
Developing High-Performing Teams
People Managers focus on leading their teams effectively, driving engagement, and supporting talent growth through real-time insights and structured guidance.
Enhanced Feedback & Engagement: Structured feedback tools and performance dashboards help managers guide team growth.
Improved Efficiency: Streamlined access to team information and self-service updates reduces administrative overhead.
Empowered Decision-Making: Managers can make informed decisions about promotions, compensation, and learning assignments quickly.
Easy visibility into employee profiles, performance metrics, cost centers, and compensation details.
Ability to update team information (e.g., location, work schedule) and personal details accurately and quickly.
Tools to provide meaningful, actionable feedback and to track goal progress for each team member.
Managers may struggle to deliver structured and constructive feedback consistently.
Manual processes for updating employee information or approving workflows can be overwhelming.
Finding the right team or employee data across multiple systems can be cumbersome and slow.
Engaging & Growing the Workforce
Employees focus on managing their personal information, accessing benefits, developing skills, and engaging with their career journey. SuccessFactors provides a seamless, self-service experience that empowers employees to take control of their work-life and growth.
Empowered Self-Service: Employees can access and update personal information, payroll, leave, and benefits quickly and securely.
Increased Engagement: Personalised tools for learning, career development, and goal tracking foster stronger employee engagement.
Simplified Transactions: Automated workflows reduce manual effort and make routine HR transactions faster and easier.
Simple, step-by-step experiences for tasks like benefits enrolment, goal setting, and career development.
Information presented clearly and accessibly to make informed choices about HR transactions and development opportunities.
Access only to the benefits, learning courses, and tools that are applicable to them.
Without self-service, employees rely heavily on HR, slowing down decisions and engagement.
Employees may struggle to find the tools, forms, or data they need.
Employees may struggle to find the tools, forms, or data they need.
Attracting & Hiring Top Talent
Recruiters focus on finding the right talent efficiently, creating inclusive and engaging job postings, and managing the hiring process end-to-end. SuccessFactors provides AI-powered tools, a unified platform, and real-time insights to streamline workflows and reduce manual effort.
Find the Right Talent Faster: AI-assisted tools suggest relevant skills, certifications, and candidate attributes, reducing manual effort and speeding up sourcing.
Streamlined Processes Across Systems: A single-entry point across SAP solutions minimises duplication, simplifies workflows, and ensures accuracy.
Enhanced Job Descriptions: Ethical AI helps generate and refine inclusive job postings, reducing bias and attracting diverse candidates.
Immediate access to new job requisitions, approvals, and hiring needs.
Tools to collaboratively create and refine job descriptions in real-time, automatically updating SuccessFactors.
Guidance to ensure job content is neutral, inclusive, and appealing to a diverse talent pool.
Multiple tools create duplicate tasks, errors, and missed opportunities if updates are not synchronised.
Work done in silos often requires re-entry into the main system, wasting time and increasing errors.
Human-generated language may unintentionally discourage diverse candidates from applying.
Human first service
Speak with a sales specialist about our HR solutions?
Request a callback and we’ll schedule a 30-minute call within 2 hours*.
This form is for pre-sales enquiries only. For other topics, please use our general contact form.
SAP SuccessFactors at a Glance
A modern, flexible HR platform designed for growing organisations - and trusted at scale.
Connected
One connected HR platform covering the entire employee lifecycle
Modular by Design
Start with process that matter to you - add more as your business grows.
Big and Small
A tier-1 HR solution from as few as 200 employees, competitively priced.
Backed by SAP
Backed by SAP, with enterprise-grade security and compliance
The HR Challenges We See Every Day
Empower Your People, Scale Your Business
Tier-2 HR platform
Entry-level HR tools that work at first
SuccessFactors HR solution
Single source of truth
Manual process
Scattered employee data
A robust set of features
Built with flexibility in mind, SAP SuccessFactors lets you implement the modules you need today and add more over time.
Centralise HR, payroll, and benefits in one intuitive platform that streamlines processes and ensures compliance.
Employee Central
SAP SuccessFactors Employee Central serves as the foundation of modern HR management, bringing together Core HR, Time Off & Time Tracking, and Employee Benefits into a consistent and powerful solution. It streamlines HR processes, ensures compliance, and provides a single source of truth for all HR operations while delivering a seamless, intuitive experience for employees and HR teams alike.
Employee Central Payroll
SAP SuccessFactors Payroll delivers a comprehensive, cloud-based solution for managing global payroll with precision. Designed to reduce errors, automate processes, and ensure compliance, it provides organisations with real-time insights, seamless integration, and compliant access to their pay information. This holistic system effectively supports growing businesses.
Attract, hire, and onboard the right talent efficiently with a seamless, connected experience.
Recruiting
SAP SuccessFactors Recruiting enables organisations to build high-performing teams by delivering a connected, data-driven approach to talent acquisition. By unifying recruitment, candidate management, and onboarding, it simplifies hiring workflows, improves candidate engagement, and gives HR and business leaders real-time visibility into recruitment outcomes through one trusted system.
Onboarding
SAP SuccessFactors Onboarding streamlines the onboarding process to provide a welcoming, engaging, and productive experience for new hires. It ensures continuity from talent acquisition into day-one readiness by going beyond paperwork, delivering personalised experiences that accelerate time-to-productivity. With automated workflows, mobile access, cross-boarding, and offboarding capabilities, it ensures a seamless employee journey from start to finish.
Develop, engage, and retain employees with tools for performance, learning, career, and compensation.
Performance & Goals
SAP SuccessFactors Performance and Goals aligns organisational objectives with employee performance, creating a culture of continuous improvement. It streamlines goal setting, fosters meaningful feedback, and tracks progress to ensure employees stay aligned with business priorities. By supporting ongoing development as part of a broader talent management approach, it helps organisations unlock their workforce’s full potential.
Compensation
SAP SuccessFactors Compensation supports effective talent management by empowering organisations to attract, motivate, and retain talent through strategic compensation management. It simplifies complex compensation processes while ensuring fairness in offering competitive, timely, and meaningful rewards experience. With automated processes and global compliance support, it simplifies compensation planning while attracting employee excellence.
Career & Talent Development
SAP SuccessFactors Career & Talent Development helps organisations identify, develop, and retain high-potential talent. By providing visibility into the talent pipeline and facilitating targeted career planning and development tools, it empowers employees to grow while ensuring critical roles are always filled with the right people. This module supports effective talent management by enabling proactive workforce planning and aligning people strategies with business needs.
Learning Management System
SAP SuccessFactors Learning Management fosters continuous learning and development for integrating training into employees' daily activities. This module enables organisations to upskill their workforce, ensuring employees are equipped to meet today's challenges and prepare for future opportunities. With its blend of formal and informal learning, it plays a key role in effective talent management and helps build a culture of continuous learning and innovation.
Reporting & Analytics
Reporting in SAP SuccessFactors refers to the set of tools and analytical capabilities that let you extract, visualise, and interpret HR data across the SuccessFactors suite.
A Cross-Module Reporting Engine for Better Decision-Making
Rather than being a discrete module, Reporting is a cross-module functionality embedded throughout SAP SuccessFactors. It allows HR and business stakeholders to analyse workforce trends, track key HR metrics, and monitor the effectiveness of people initiatives, without relying on external tools or manual spreadsheets.
SuccessFactors Reporting offers two key reporting methods:
Story Reports: the modern, SAP Analytics Cloud–powered visual reporting experience, designed for dashboards, data visualisation, and deeper analytics.
Table Reports: simple list-style reports ideal for operational data extraction, auditing, and administrative use.
Together, these tools provide visibility into vital workforce metrics such as turnover, headcount, recruitment pipelines, performance ratings, learning progress, and compliance. This enables leaders to connect people data to business outcomes, improve workforce planning, and drive continuous HR improvement.
Responsive and mobile ready
SAP SuccessFactors delivers a seamless experience across all devices, automatically adjusting to tablets, smartphones, and desktops, while its dedicated mobile app ensures HR tasks are always just a tap away.
Empower your Team with Mobile-First HR
SAP SuccessFactors puts HR in the hands of those who need it most. Managers get full visibility and control over their teams, while employees can update their own information on the go. By shifting routine tasks from HR to employees and managers, organisations become more agile and self-sufficient.
SAP SuccessFactors Mobile allows you to:
- Access employee profiles and contact them directly via call, text, or email.
- Approve requisitions instantly, saving valuable time.
- Explore your company's organisation chart, including direct reports, matrix reports, and new hires.
- View and update personal info, org charts, benefits, and time-off requests.
- Share updates with text, photos, or videos.
- Enroll in courses, connect with experts, and complete entire classes.
- Update goals, provide check-ins, complete performance reviews, and approve feedback.
- View time-off balances, submit requests, and notify colleagues of absences.
- Managers can approve compensation plans and bonus allocations.
Take the first step. Book a demo.
If you'd like to see SAP SuccessFactors in action, book a demo with one of our consultants today.
Frequently Asked Questions
Is SuccessFactors only for large enterprises?
It is a common misconception that SAP SuccessFactors is only for large enterprises. In fact, the platform is designed to scale, supporting organisations of all sizes; from growing mid-market businesses to global corporations. SAP has extensive experience with SMEs, with over 77% of its customers coming from small and midsize companies across diverse industries.
Can SAP SuccessFactors integrate with other systems?
Yes, SAP SuccessFactors is built to connect with a wide range of HR, finance, payroll, and business applications so you can keep your existing tools working together smoothly.
What are modules in SAP SuccessFactors?
Modules are individual functional components within SAP SuccessFactors each designed to support a specific HR process. Because SuccessFactors is modular by design, organisations can implement only the modules they need; each focused on a distinct area of HR; such as Core HR, Talent Acquisition, or Talent Management. Companies can start with essential HR functions and scale up as needed without investing in a full suite upfront.
How long does it take to implement SAP SuccessFactors?
SAP SuccessFactors implementation timelines depend on the modules selected, data complexity and migration, integrations, and HR process maturity.
When I add further modules, do I need to start over with SAP SuccessFactors?
No. SAP SuccessFactors is modular by design, which means you can add new modules without re-implementing your existing system. Your current configuration, employee data, security settings, and integrations remain in place, while new functionality is layered on seamlessly.
How secure is SAP SuccessFactors as an HR system?
SAP SuccessFactors is designed with enterprise-grade security to protect sensitive HR data. It uses role-based access controls, data encryption in transit and at rest, and supports secure authentication methods like SSO and MFA. The platform is continuously monitored, regularly patched, and certified against global standards such as ISO 27001, SOC 1/2, and GDPR.
What is SmartStart?
SmartStart is Jigsaw Cloud’s preconfigured SAP SuccessFactors solution, combining Employee Central (Core HR), Recruiting, and Performance & Goals. It delivers an out-of-the-box deployment in just a few weeks — and at a cost as low as a cup of coffee per user per month.
Real humans answering your questions
Not ready for a demo? Our team of experts would be happy to answer any of your questions.
